Guide User Guide

About payment

credit card

Credit cards accepted are as follows
Available from Shopify Payment
VISA、JCB、 Master Card、American、Expressess

The total amount to be paid is as shown on the right.  Total price of goods + shipping charges
●As a general rule, we do not send credit card receipts for security reasons.
Please check the usage details sent by your credit card company.
Please note that we use a system called SSL, so please rest assured that your card number will be encrypted before being sent.

Other cashless payments

In addition to credit cards, the following cashless payment methods are available.
PayPal、Apple pay、Google pay、Union Pay、WeChatPay、AriPay

Regarding delivery

We deliver by Yamato Transport in Japan and by Japan Post EMS and DHL for overseas shipments.
If you wish to specify a delivery date and time, please indicate it in the "Add a note to order" section when you place your order.

For items in stock, we will process shipment the next day if no delivery date is specified. The minimum delivery time after shipment is 1-2 days.
You can choose the date of delivery from 2 days after the order date for Honshu and Shikoku, and from 3 days after the order date for Hokkaido, Kyushu, and Okinawa.
We do not accept delivery date specification for remote islands, as it may take longer than that.
As a guide to delivery times, you can choose from the following options

Shipping fee for shipping within Japan

Standard shipping charge (800 yen flat rate, free shipping over 10,000 yen total)
※Shipping to Hokkaido and Okinawa is 1,600 yen. Delivery to remote islands will not be accepted due to the fee system.

Shipping charges for overseas shipping

We will deliver by DHL or EMS. Shipping costs vary depending on weight and shipping area. For details regarding shipping charges, please check the amount displayed on the payment screen.

Additionally, the customer is responsible for paying any customs duties due to overseas shipping.

About consumption tax

In Japan

Consumption tax rate : 10
Consumption tax calculation order: Consumption tax is calculated for each item.
Fraction of consumption tax less than 1 yen : Rounded down

Please be assured that the automatic tax calculation in the "shopping cart" is calculated for each item individually.
Please check the confirmation screen at the end of your purchase to be sure.

For overseas

For orders from overseas, the amount may be slightly higher or lower due to exchange rates.

About returns and exchanges

For returns or exchanges, please contact us within 10 days of receiving the product.

Although every effort is made to inspect, pack, and deliver, in the unlikely event that an item is damaged or differs from the ordered item (wrong item, wrong quantity), please contact us within 10 days after delivery. We will immediately return or exchange the item(s). (In this case, we will bear the shipping costs.)

However, the following items will not be accepted for return or exchange.

Products that have been used once by the customer
・If more than 10 days have passed since the product arrived
・Products damaged or soiled by the customer
・For orders from overseas

If you have read the above and wish to return an item, please package the item so that it is not damaged and send it to the return address below.

Return address
Kenkoman Co., Ltd.
Shinjuku Nomura Building 32F, 1-26-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-0590, Japan
tel: 03-5322-1388
Business hours: 10:00-18:00 (closed Saturdays, Sundays, and holidays)